CAPATCHA is not working

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api3
Junior
Junior
Posts: 7
Joined: 10 Sep 2018, 19:36
Minecraft Name: api3

14 Sep 2018, 08:18

If your account gets locked it is difficult to unlock

Cheers!
api
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HayanTokki
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Posts: 57
Joined: 10 Sep 2018, 10:42
Minecraft Name: HayanTokki

14 Sep 2018, 12:31

Can you give us more details? Who is this affecting? What browser are they using? Are they already an activated member? Were they able to post before? Have they tried clearing their cache?
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api3
Junior
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Posts: 7
Joined: 10 Sep 2018, 19:36
Minecraft Name: api3

15 Sep 2018, 00:28

The only person I know affected is flowerAndNika
The account is activated, but can't log on because it is locked.
The logon screen says "You exceeded the maximum allowed number of login attempts. In addition to your username and password you now also have to solve the CAPTCHA below."
but there is no CAPTCHA to enter.
Tried their account with firefox, chrome and a Tor browser none give a working prompt.
Don't think they have ever posted, or even had a successful logon.
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Lord_E_Lordy
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Posts: 4
Joined: 12 Sep 2018, 01:33
Minecraft Name: Lord_E_Lordy

15 Sep 2018, 05:20

iv reserved her a pet pen for thats what she wanted to do on the forum, so the urgency of the matter is a lil less :)
Image
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HayanTokki
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Joined: 10 Sep 2018, 10:42
Minecraft Name: HayanTokki

15 Sep 2018, 10:41

Do we know if they are still locked out?
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api3
Junior
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Posts: 7
Joined: 10 Sep 2018, 19:36
Minecraft Name: api3

15 Sep 2018, 12:22

Just tried flowerAndNika account and is still locked out.
Used the password from the reset that was PMed to Hayan
Image https://imgur.com/a/BEZ81l7
:)
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HayanTokki
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Joined: 10 Sep 2018, 10:42
Minecraft Name: HayanTokki

15 Sep 2018, 15:59

I disabled a few things, please let me know if that fixed it.
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api3
Junior
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Posts: 7
Joined: 10 Sep 2018, 19:36
Minecraft Name: api3

15 Sep 2018, 22:41

Sorry, it does not look to be fixed.
Still in a locked out loop.
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HayanTokki
Owner
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Posts: 57
Joined: 10 Sep 2018, 10:42
Minecraft Name: HayanTokki

Yesterday, 13:33

Would you be able to try one more time for her? I've fixed some cookie settings as well that may keep her locked out perpetually.
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